Contact Us: 800-807-1826

Frequently Asked Questions

Order Status
  • How do I check the status of my order?
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  • How do I make changes to my order?
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  • When will my backorder item arrive?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • How do I know my online order was received by LightingByGregory.com?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • My order was declined. Why?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
Returns / Replacements / Damaged Items
  • Why do you charge a restocking fee?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • How do I return my product?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • What is your return policy?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • What if I decide I don’t want the product when I receive it?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • My product is missing parts. How do I get replacements?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • How long does it take for the replacement to be shipped?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Can you help me find replacement glass (or other part) for my fixture?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • What if I receive a defective or damaged fixture?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you reimburse/compensate any amount for the expense incurred to get the electrician to come again for the repair or replacement?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Why do you charge a restocking fee?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
Pricing / Billing
  • Which Payment Methods do you accept?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • When will my credit card be charged?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Why did you charge my debit card before the item is shipped?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Why does my online credit statement show that the charge is pending?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • When will my credit appear on my account?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you charge sales tax?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • What are your pricing policies?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
Shipping
  • What is the average shipping time?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • What are Lead Times all about?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Why does it take so long to ship?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you ship outside the contiguous 48 states?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you ship internationally?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you ship to Hawaii and Alaska?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you ship to an APO or PO Box address?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • How do I track my order?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you offer faster shipping than Ground?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Why did I only get part of my order? Where is the rest of the order?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Is shipping costs included in your prices?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Can you ship the product in stock first and ship the backorder item later?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Can I have my items delivered on a Saturday?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • What if something goes wrong with shipping?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • How does your free shipping promotion work?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • How are they shipped?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
Products Information
  • Are the lighting products in your website UL listed?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do your products come with a warranty?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • There is a supplier (or product) I am interested in but I don’t see it on your site. Can you still get it for me?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • How does your 120% Price Protection Policy work?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you have Money Back Guarantee?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • What is your quality assurance guarantee?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • I found the same item cheaper somewhere else, will you match the price?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do you sell components or replacement parts?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Do I need an Electrician to install my chandelier?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Can you recommend a contractor to help me install my fixture?
    Te dolor sequis at praestincil dipsuscilis niam, vel dolor adiam, conse facinim in ulla feu facillamet, quamconulla feumsan dignit, vulput augue vel el dolum quam dolessi bla faccummy nis nis nosto odolor sequissis ex ero od eugiat, venis nummy num dionse min el del eugiat landio consendigna consequi esed min hent vercip ea conullam iure tet adigna facin henit aliquis moluptat dolute ero consequis nisl erillam consequam, si. Hide
  • Why does the actual item look different from your website?
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  • Why does it take so long to get my product?
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  • What if I want actual samples of the iron or wood finish?
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  • Is Assembly Required?
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  • What type of light bulbs can I use?
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  • Can I have product wired to meet my country’s electrical standards?
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  • I’d like some more detailed information about a product I saw on your site. How do I find out more?
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  • Do you do commercial and hospitality projects?
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  • Can you guarantee availability of products on your site?
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  • Where are your products manufactured?
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  • How do I check the availability of a product?
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  • Is there a minimum I must order? If so, what is that amount?
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Privacy and Security
  • Does ModernLightingByGregory.com use cookies?
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  • Is it safe to use my credit card on your website?
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  • Who do I contact if I have technical/installation question about a product I purchased from you?
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  • What about site security? How will you protect my information?
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  • Why do you need my e-mail address?
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  • What if my order does not appear to go through?
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General Information
  • Do you have a catalog that you can send me?
    NO. Not at this time. Hide
  • Do you offer online or store gift certificates?
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  • Is ModernLightingByGregory.com a "Green" company?
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  • Are you a member of Better Business Bureau?
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  • Do you provide local delivery?
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  • Do you sell to the trade (designers, architects, etc)?
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  • How do I become a LightingByGregory.com Preferred Customer?
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  • For builders, designers, and contractors, do you offer a trade discount? If so, how do I register? How much discount can you give me?
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